Cookie Policy

Sendwithus and Dyspatch use cookies to keep our sites reliable, secure, and personalized. When you accept cookies, you help us improve your experience by allowing us to remember your preferences and customize the content or ads we share with you.

This Cookie Policy applies to all websites and web applications that link to this policy and that are published by Sendwithus companies, including the Sendwithus and Dyspatch platforms.

This policy is a supplement to our Privacy Policy, which explains how we use personal information.

If you have any questions about the way we use your personal information or cookies, please contact us at

What are cookies?

Cookies are small text files that a website may place on your computer or device when you visit that site. The cookie will help the website, or another website, to recognise your device the next time you visit. Pixels or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

Cookies serve many functions. For example, they can help us to remember your username and preferences, analyse how well our sites are performing, or allow us to recommend content we believe will be most relevant to you.

The majority of websites use cookies to collect and retain personal information about their visitors. Most cookies collect basic information, such as how visitors arrive at and use our sites, the device they are using, their internet protocol address (IP address), what pages they are viewing and their approximate location (for example, we would be able to recognise that you are visiting our sites from San Francisco).

Purpose of cookies

We group our cookies into the following categories.

Operating Our Sites

Some cookies are essential for the operation of our sites. This includes cookies for the following purposes:

Performance: We use these cookies to monitor site performance. This allows us to provide a high quality experience by quickly identifying and fixing any issues that arise. For example, we might use performance cookies to track error messages, and to determine improvements to our sites.

Functionality: We use functionality cookies to allow us to remember your preferences. For example, we use functionality cookies to remember previously downloaded content, so some fields are pre-populated when you return.

Analytics: We use cookies to help us understand our audience and the success of advertising campaigns. We also use analytics cookies to keep track of how many advertising impressions have been served for a campaign and to manage the frequency with which you might see the same ads.


We use cookies to improve your experience of our website and content through personalization. For example, to recommend new content based on previous downloads.


We use cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our sites and on other sites that you visit. For example, you may see advertisements for our products and services on other websites if you have previously visited our sites.   

Third party cookies on our sites

We also use third party cookies on our sites for the following reasons:

  • To help us monitor traffic on our sites (we use Google Analytics, Hotjar, and Pardot)
  • To improve site functionality
  • To help optimize site content

These third party cookies may also be used for personalization of advertisements based on data you have shared with third parties, to the extent that you have consented to this.

Use of Pixels in Emails

Our emails often contain a single, campaign-unique pixel to tell us whether, and how many times, our emails are opened and to verify any clicks the links within the email receive. We use this information to:

  • Determine which of our emails are most interesting to users
  • Determine users’ activity and engagement with our products and services

The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML via your email client settings.

More information

Further information about our data processing can be found in our Privacy Policy.

If you have any queries regarding this Cookie Policy, please contact our Data Protection Officer at

Changes to this Cookie Policy

This policy is effective from 03/07/2018.

Any changes to this cookie policy will be posted on this page. If changes are significant, we may choose to notify you by email or to clearly indicate on our home page that the policy has been updated.