Customer Success Associate
Eastern Time Zone (UTC-5/UTC-4)
Posted on April 30, 2025
Do you want to help us revolutionize how global teams create personalized communications - from emails to SMS, push, and voice notifications - all without writing code? Dyspatch’s fully remote Canadian team is looking for a Customer Success Associate to join us and provide dedicated support to our customers in Eastern or Atlantic time zones. Reporting to the Chief Product Officer, you’ll partner with the Product, Engineering, and Sales teams and leverage your technical expertise to support our customers through implementation, onboarding, and overall success with our tools.
As a CSA, you'll be helping customers via live chat, video calls, over Slack, and via email to debug technical issues, and test different APIs, as well as write technical documentation for the knowledge base that supports our products. You’ll also work closely with our sales team to help answer technical questions and give live technical demos to prospective customers.
This role is a good fit for a recent grad from a technical bootcamp or certificate program who wants to grow their skills. There is a lot of potential for career and skill growth on the Customer Success team and you’ll be supported in this at Dyspatch.
Technical Qualifications
- Mandatory:
- You must be confident and experienced with HTML/CSS
- A willingness to learn about the intricacies of email HTML
- Nice to haves (not mandatory):
- An understanding of the following would be very helpful: Python, Django ORM, SQL, APIs, MJML, and Webhooks
- Knowledge of how email works, including Email HTML, common ESPs (Salesforce, Braze, Iterable) and the various templating languages like Handlebars, Liquid, and Jinja
- Bonus points for email knowledge like Outlook’s quirks and dark mode insights
Salary: $50,000 - $55,000 CAD
We’re based in Canada and this role is open to candidates who currently have valid Canadian work authorization (a SIN) and currently reside in Canada. We’re currently looking for candidates in the Eastern or Atlantic time zones to work in their local time. Our team is remote-first and we connect using Google Meet, Slack, and other tools.
In Your First 3 Months, You Will…
- Become an expert in our products’ features and functionality, including DML and our APIs
- Assist in customer onboarding and training, and understand the email marketing space
- Independently answer tickets and other messages from customers
- Learn about internal tools and put them into practice as you work collaboratively with other teams
- Diagnose complex customer issues and contribute to eliciting solutions
- Assist in onboarding and training new customers
In Your First 12 Months, You Will…
- Create and implement internal tools to streamline troubleshooting
- Own the release of support resources for new features, including writing technical documentation
- Work with the Product and Engineering teams to identify bugs and report usability issues, as well as test new features and functionality before release
- Work with the Sales team to onboard new customers and answer technical questions
- Own the day-to-day interactions and priorities of a Customer Success Associate
- Use data and analytics to track and refine customer interactions
About Dyspatch
At Dyspatch, our mission is to revolutionize how global teams create personalized communications - from emails to SMS, push, and voice notifications - all without writing code. Our portfolio also includes Sendwithus, a transactional email template management platform ideal for SMBs.
We believe that work should be transparent, engaging, and take place at a sustainable pace. We constantly strive to be better, to be more inclusive, and to push ourselves outside our comfort zones, caring deeply about our customers, products, and our coworkers. We work to grow the communities around us, as we all grow stronger together.
We want our Dyspatchios to be supported at work, and well-cared for in their lives outside of it, offering:
- Generous time off, starting with three weeks of paid vacation - plus an extra week every year you’re with the company (to a max of 6 weeks), and personal time to take care of life
- Paid parental leave, topping up to 10 weeks
- An extended health program supporting the physical and mental health of you and those closest to you
- An annual professional development budget, and the support to take advantage of it
- A wellness program designed for all activity levels and interests
Application
If this position interests you, apply with a cover letter and updated resume via email to applications@dyspatch.io. Please include details on how you gained your HTML and CSS skills and highlight the time zone you would work in.
Applications for this role will close on May 12, 2025 at 8:00 pm PT. We will be reaching out to all applicants after the closing date with next steps.
We understand that experience can be gained in many ways and that skills are transferable. If you’ve had a non-traditional career path, or if there’s anything you want to clarify about your resume, let us know. We’d love to hear from you!